<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div><br class=""></div><div><br class=""></div><div><br class=""></div><div>Dear Crispin,</div><div><br class=""></div><div><blockquote type="cite" class=""><div class=""><span style="background-color: rgb(255, 255, 255);" class=""><font face="Slate Pro" class="">The advantage of interviewing them first is to establish what they are interested in and what constitutes ‘adequate service'. </font></span></div></blockquote><div><br class=""></div><div>So when you get through interviewing then its back to the lab? Hasn’t this interviewing been done before - many times - at great expense? Does it differ from one location to another? </div><div><br class=""></div><div>Regards</div><div><br class=""></div><div>Frank</div><div><br class=""></div><div><br class=""></div><div><br class=""></div><div><br class=""></div><div><br class=""></div><div><br class=""></div><div><br class=""></div><br class=""><blockquote type="cite" class=""><div class="">On Jan 30, 2017, at 6:11 PM, Crispin Pemberton-Pigott <<a href="mailto:crispinpigott@outlook.com" class="">crispinpigott@outlook.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class="">
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<span style="font-family: 'Slate Pro';" class="">Dear Frank</span></div>
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<span style="font-family: 'Slate Pro';" class="">"I do not see a direction you are heading that will reduce smoke. Or do much of anything. There is no plan."</span></div>
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<span style="font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;" class="">Smoke reduction is one way to get more for less because the smoke is unburned fuel. All stoves should have better combustion up the
point that there is basically nothing left to burn. </span></div>
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<span style="font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;" class="">Burning wood with more than 20% moisture is uncommon in that traditional devices are just not very good at it an everyone knows that.
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<span style="font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;" class="">If the boxes you describe included 'service functions' and 'service standards' as Nikhil calls for, then the method is going to work.
While combustors can be designed in abstract it doesn't mean people will, or have to, adapt to the technology. </span></div>
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<span style="font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;" class="">The advantage of interviewing them first is to establish what they are interested in and what constitutes 'adequate service'. </span></div>
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<span style="font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;" class="">Fuel flexibility is one parameter often overlooked. In Java, Cecil found that particular woods were used for certain tasks only because
of the way they burned at that power level, for example. The service standard is not really the fuel, it is the controllability, the sustained heat flow rate. Meet that requirement with a different fuel and the customer may be satisfied. </span></div>
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<span style="font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;" class="">Regards </span></div>
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<span style="font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;" class="">Crispin </span></div>
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<div class="">Thanks</div><div class=""><br class=""></div><div class="">Frank</div><div class="">Frank Shields</div><div class="">Gabilan Laboratory</div><div class="">Keith Day Company, Inc.</div><div class="">1091 Madison Lane</div><div class="">Salinas, CA 93907</div><div class="">(831) 246-0417 cell</div><div class="">(831) 771-0126 office</div><div class=""><a href="mailto:fShields@keithdaycompany.com" class="">fShields@keithdaycompany.com</a></div><div class=""><br class=""></div><div class=""><br class=""></div><div class=""><br class=""></div><div class=""><a href="mailto:franke@cruzio.com" class="">franke@cruzio.com</a></div><div class=""><br class=""></div><br class="Apple-interchange-newline">
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