<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body class="" lang="en-US" style="background-color: rgb(255, 255, 255); line-height: initial;">
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro';">Dear Frank</span></div>
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro';"><br>
</span></div>
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro';">"I do not see a direction you are heading that will reduce smoke. Or do much of anything. There is no plan."</span></div>
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;"><br>
</span></div>
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;">Smoke reduction is one way to get more for less because the smoke is unburned fuel. All stoves should have better combustion up the
point that there is basically nothing left to burn. </span></div>
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;"><br>
</span></div>
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;">Burning wood with more than 20% moisture is uncommon in that traditional devices are just not very good at it an everyone knows that.
</span></div>
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;"><br>
</span></div>
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;">If the boxes you describe included 'service functions' and 'service standards' as Nikhil calls for, then the method is going to work.
While combustors can be designed in abstract it doesn't mean people will, or have to, adapt to the technology. </span></div>
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;"><br>
</span></div>
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;">The advantage of interviewing them first is to establish what they are interested in and what constitutes 'adequate service'. </span></div>
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;"><br>
</span></div>
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;">Fuel flexibility is one parameter often overlooked. In Java, Cecil found that particular woods were used for certain tasks only because
of the way they burned at that power level, for example. The service standard is not really the fuel, it is the controllability, the sustained heat flow rate. Meet that requirement with a different fuel and the customer may be satisfied. </span></div>
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;"><br>
</span></div>
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;">Regards </span></div>
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;">Crispin </span></div>
<div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">
<span style="color: rgb(0, 0, 0); font-family: 'Slate Pro'; font-size: initial; text-align: initial; line-height: initial;"><br>
</span></div>
</body>
</html>